Frequently Asked questions.

Where do you source your antiques?

Items are hand picked and imported to Canada from locations all across Europe. Our favourite location for sourcing fine antiques is at specialty auctions in Ireland.

What’s your return policy?

We pride ourselves in our customer service and have made it our policy to make sure that the customer is always confident and pleased with their purchase - even after they’ve left our buildings.

An item that has been purchased at Castle Antiques can be returned within 30 days along with the original receipt, provided the antique is the condition in which it was bought.

Please note that sale items are final sale.

Can I order antiques via phone or email?

Absolutely! If you know what you’re looking for we’re happy to help with the purchase of your antique over phone or email. We can also discuss shipping and freight options if you’re unable to pick it up in person.

Even if you are not 100% certain what you are looking for, we are experienced in matching our customers with the right piece and can help guide you to the right antique over phone or email.

Do you rent your store(s) for special events?

Yes. We regularly host concerts, cultural events and meetings in our Front Room, Music Room or rent the entire store for your special occasion.

Please get in touch with our staff to see what dates are available.

Yes! Our food is vegan and gluten free. We are also able to prepare food for those with special diets and food intolerances.

If you are planning a visit to our cafe and have a special diet or food intolerance, please let us know ahead of time by calling us at 705 457 1155.

Do you cater to special diets in the cafe?

What is your policy on antiques that could be considered culturally inappropriate?

On occasion, our store acquires antique pieces that could be deemed ethically sensitive by the social standards of today. We believe that in the context of antiques, the significance of the pieces are served best by not by censoring them. Instead, we present them with the understanding these pieces are part of the greater human narrative and reflect the spirit of the time in which they were created.